Customer Success For Small Business Owners: Helping Clients Succeed When You’ve Got Limited Resources

Customer success managers and departments are becoming staples in tech companies that are medium-to-large in size. But what about smaller businesses? We may not have all the resources bigger companies do, but helping our customers find success with our product or service is still crucial!

Even though your "customer success" department may consist only of you -- don't ignore it! Help retain your hard-earned customers by anticipating problems they may have before they ever encounter them.